Mortgage and Insurance

I sent a PFD request to a CA, because the CA placed a collection on my CR.  The CA responded in writing as if it were a validation request.  The writing contained the OC, a file number, amount and that it was applied by the health insurance carrier as a deductible (doesn’t sound right, but that part seems irrelevant).  The letter concludes that a copy of the explanation of benefits from the OC was requested and when it is received, the CA will forward it to me.

 

Since then I contacted the CA with regard to the PFD request and he seems to be dragging his feet.  Although he won’t conclusively refuse to sign the PFD, I do not expect him to at this point.

 

My question relates to the verification request.  Since the CA took it as a validation request originally, is he still required to provide validation within a specific period of time (30 days IIRC)?  Does the original letter contain the requisite information?  And, If not, can I have this removed from my CR if he fails to validate? 

 

I received this letter on July 13.

 

Any input is appreciated.  Thanks in advance.