Hello All!
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A little background before my question: My DH has had hisCiti Card since 2002 (I am an AU on acct) and it is his oldest tradeline atthis point. He has mostly always carried some type of balance on the acct, although we have PIF several times over the course of time. The APR has always been fairly decent: at one point in the recent past it went to 19.99 and we called and requested they lower – they lowered to 8.24 with no problem and there it stayed until recently when the CARD act came about… now they have jacked us to 29.99 (my understanding is this is the same for virtually all of their lucky cardholders). We have also steadily received CLI (when requested on their site, the old “LUV†button I’m finding out from this forum). Our CL is now $5,880. Back in November, our balance was approx. $1,400. From Nov to now, we have charged several big ticket items, all of which we have the cash to pay for…and have made subsequent payments in just the last few months totaling $3,400. Now during this we have also charged other items to the card as well. Long story short, balance is now $5,500. This amount seems high to me simply because of the other payments we have made. But then, you add in the 29.99% interest.
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On to the question portion (and thanks to those still reading):   We want to pay down or pay off the balance with them (and have recently received a windfall to facilitate that). However, we want to get the most for our money, who doesn’t? We have spoken to a CSR recently to request they drop the interest rate, and now they are not willing at all to discuss this when in the past we had no problem. The best we could get them to do was to agree to refund the last 2 months of interest charges, totaling around $250 or so –that was mostly out of DH’s plea of ignorance – we recently moved and he said he didn’t remember getting the notification from them. My question is does anyone have any suggestions/strategies for dealing with CITI on a backdoor basis (or otherwise)? We have been good customers of theirs, with a long history and always paid on time. I am starting to figure out none of that matters any more. In the midst of all this my DH was temporarily laid off from his job and is currently on unemployment. I know we can manage the minimums at least but I’m just wondering if there is anything we might be able to negotiate with them.
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Thanks in advance!
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(edited to fix spacing issues)Â
Message Edited by 2librasmama on 02-24-2010 02:15 PM