Good morning, I have had a recently discovered issue. We’ve been using Family Credit Management for 4 years now. They’ve done a good job so far – until apparantly last year around June. Last March dh had a lay off for one month and this led to us being one month behind to FCM. They were handling 3 creditors at the time (when we started we had 11 creditors under them!). The three were Target, Chase, and Sams.Â
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We worked closely with FCM and got caught back up inside of 8 weeks (including the missing pymt, so we were ‘all’ caught up then). That was approx June by then.
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We went along like normal all year after that, and I didn’t have anymore late payments to FCM which meant (or so we thought) the 3 they were managing were getting their pymts on time too. Part of what happened is my fault, but part of it I believe is someone else’s – I need opinions please. What happened was a week ago I pulled our FICO scores from this site as well as ordered us each the 2 reports available from here. I was SHOCKED to see that Target has been consistently reporting us as being 60 days late every single month since June. It appears as if we’ve been behind on every month by 60 days! But we were paying FCM and thought all things were good.
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Naturally I called FCM and said WTH? We utilize this company in order to prevent this type of issue. I’m so frustrated right now.  So she takes a look at it and basically scratches her own head and says she needed to call Target to see what happened. Then she calls back and explains that the guy she spoke to did say that our account was ‘supposed’ to get re-aged after the make up payments were made back in May/June timeframe but that *HE* didn’t even know why it hadn’t happened so he said he’s going to ‘fix’ it now. Here’s the kicker — he said he’s only going to be able to make repairs back to November. So that will mean that every month from June-October will still reflect the 60 day late thing! Thats five months!
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I told the FCM CS that was not right since we believed to of been caught up (we never deal with Target and only with them) as we stayed in constant contact with them and was caught up inside of 8 weeks – so we had no reason to think anythiing was wrong. I mean, we would of happily paid anything Target wanted us to, if only we would of KNOWN about it. Also, the other two – Sams and Chase- had no lates marked out on them.
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So, the part where I accept blame is this: we no longer get paper statements from Target and around a year ago something happened with our online log in for Target so I haven’t been logging in since I didn’t have the new PW. Thats my fault completely. Had I been either logging in or getting paper statements then I would of seen that we were 60s late every single month. Our reports also clearly show all other payments are completely on time and haven’t had any lates in 3 years (even back then it was only one 30 day one) until you suddenly see all these red marks from June to present as all 60 days lates for Target.
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I’m really frustrated and it seems FCM doesn’t wish to accept any of this on themselve or want to really work too hard to help us get these wiped off Target’s reports. Sigh. What can I do? Thanks, Lisa


