Jul 302010
 

Hi all,

  From 2007-2008, I had to leave school to deploy to Iraq.  During this time, I missed payments on two student loans I had through CFNC.  Actually, to be fair, I thought I had suspended billing during the deployment.  Now I have graduated, and today found out that I have two 90+ late payments on my EQ report from March 2008.  Obviously, I want to get these reports removed.

  I am at a loss for how to word the GW letter.  Also, during the past two years at school, I have not been making payments on any of my loans.  They have been in continuous deferrment which ends May 2011.  Later this year I expect to pay off a sizeable portion of the student loans with my re-enlistment bonus.  Would I have a better chance of success if I paid off most of the loans first, and then tried to get the negative statements removed?

  From what I have read on this forum, success with CFNC has been hit or miss.  Any past experience or suggestions would be appreciated.

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I received some good customer service out of the blue the other evening, and after recovering from the shock, I figured I’d share.

(Die-hard Chase haters, you might want to skip this next part.)

As I’ve posted before, I had a Chase Borders Visa that was phased out and replaced with a Chase Freedom. This was last August, as in 5 months ago. I immediately tried to sign up for the 3 rotating rewards categories, but every time I tried, I got a message that I needed to put in some special code. CS told me that marketing would e-mail me the code, doubtless any day.

I kept calling once or twice a month, increasingly irate that my Freedom card was a complete dud, having only the so-called Ultimate Rewards program on it. At various times, I had CSR’s scold me for being pushy, tell me that my account must be in sorry shape or I would have been given the code already, claim that they would send an e-mail, give me phone numbers that were disconnected, or flat-out tell me that there was no such thing as the rotating rewards, that it was all Ultimate Rewards.

Two evenings ago, I finally got lucky, reaching a front-line rep who passed me up to a supe almost immediately. The supe went in, checked my account, and came back to say that he had no idea why I hadn’t been given the rewards, and that he saw no e-mails from CS regarding this, and that he was e-mailing marketing immediately to ask that they look into this. This cheered me up pretty well, and then out of the blue, he added that he was crediting my account $15 in apology for any rewards I might have missed out on during the past 5 months. Now that was going the extra mile.

Anyone else been surprised recently by good service?