Hello All!
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I was wondering if I could get some advice on my current situation…
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I was out of work for most of 2010 – about 10 months to be exact – and needless to say, a lot of my bills had become delinquent and had been sent to collections. I recently began working again, but am making a little over half of what I use to make. Because of that, I opted to make settlement agreements with the CAs, one of which was a company that represented DirectTV.
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Now here is the issue I am facing: I recently made a final settlement payment to the CA representing DirectTV no less than a month ago and the CA confirmed that this dept was paid in full and that it will update the Credit Bureau and DirectTV. Just this past Friday, another CA representing DirectTV called me saying that I owed the remaining balance. Naturally, I called the first agency today (I’ll call them CA 1) and told them that the remaining balance was sent to CA 2 asked them if they really did updated the status of my account. They confirmed that their records indicated that I paid my settlement in full and that I shouldn’t owe anything more to DirectTV. They advised me to call them in the event that it might be an error on their part..
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The Problem: DirectTVs records indicated that I DID make the settlement payment in full, they SAW IN THEIR RECORDS that it was a settlement payment, but they told me that the settlement doesn’t matter (their words) and they will only look it as a partial payment until I pay the remaining balance. They also told me that they will continue to send my name through however many CAs they need to in order to get this debt paid. I tried my best to explain to them that this debt was settle through their agency, which they already know, but clearing that didn’t sway them.
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I call CA 1 back and told them what DirectTV said. They reconfirmed and reconfirmed again that my dept was paid in full and they don’t understand why DirectTV is still trying to collect. They said that they would call DirectTV directly to find out what’s going on and they will try to get the matter settled today and that I shoul call CA 2 in a weeks time to get an update on my status. I asked them (CA 1) if I could have something in writing saying that I did, in fact, pay them and that we did have a settlement agreement, but they told me that unfortunately they can’t send me anything like that legally, and I would have to go through DIrectTV to retrieve that information.
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I really need to know what I should do in this matter… Is what DirectTV doing legal? How do I obtain proof that I paid this settlement in full? Please give advise if you can. Thanks in advance.