Major Change to FCRA Dispute PRocess

Mar 072010
 

In what I have always thought to be one of the stupidest and most restrictive provisions of the FCRA, the only dispute process previously availbible to consumers was to file any and all disputes against any creitorl by way of dispute party dispute with the third-party consumer reporiting agency to which they were rubber stamp. Disputes should be directly with the creditor.

 

Consumers could not previously dispute direcltly with the creditor.  They  had to, stupidly, first got trough CRA pre-processing, and the ruthless dossimiation of their brainless and automated E-Oscar process; referral of their much-sanitized reaasn s to a  credior, thrugh a limioted E-Oscar code number, and and referral oof whateer trought anoother code.

Congress recognized the stupidity of this dispute proocess a decade, and yet enacted FCRA 623(a)(8), permitting direct dispiute between the contesting parties to be delayed for more than a decase,  That delsy is now GONE!

 

It was just on hold pending final rules plublished in the Feferal Register.  Those final rules will become effeciive July 1,2010.

 

Consumers, as of 7/1/2010, can now dispute, under the statutory provisions of FCRA 623(a)(8), any reporiting of information to a CRA directly iwith the party who provided the information, without having to use the CRA as an intermediatary.

Good customer service –it still exists!

Jan 242010
 

I received some good customer service out of the blue the other evening, and after recovering from the shock, I figured I’d share.

(Die-hard Chase haters, you might want to skip this next part.)

As I’ve posted before, I had a Chase Borders Visa that was phased out and replaced with a Chase Freedom. This was last August, as in 5 months ago. I immediately tried to sign up for the 3 rotating rewards categories, but every time I tried, I got a message that I needed to put in some special code. CS told me that marketing would e-mail me the code, doubtless any day.

I kept calling once or twice a month, increasingly irate that my Freedom card was a complete dud, having only the so-called Ultimate Rewards program on it. At various times, I had CSR’s scold me for being pushy, tell me that my account must be in sorry shape or I would have been given the code already, claim that they would send an e-mail, give me phone numbers that were disconnected, or flat-out tell me that there was no such thing as the rotating rewards, that it was all Ultimate Rewards.

Two evenings ago, I finally got lucky, reaching a front-line rep who passed me up to a supe almost immediately. The supe went in, checked my account, and came back to say that he had no idea why I hadn’t been given the rewards, and that he saw no e-mails from CS regarding this, and that he was e-mailing marketing immediately to ask that they look into this. This cheered me up pretty well, and then out of the blue, he added that he was crediting my account $15 in apology for any rewards I might have missed out on during the past 5 months. Now that was going the extra mile.

Anyone else been surprised recently by good service?

thinking of buying a home with electrical not up to code, will I get home insurance?

Jan 202010
 


Prosecutors say the electricity needed to rework. But the need for hosting home insurance. Buyers home first time. Thank you.