At the end of November, we moved out of an apartment. Shortly afterward, we received a bill for $760 for “damages”. Some of the items totaling about $375 are fairly legit so I’m happy to pay them. The other approx. $375 is absolutely bogus. The management office of the apartment complex was always terrible to work with and it’s quite obvious they are just trying to make a buck with bogus charges in hopes that we’ll pay them to be done with it.
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I disputed the $375 in a very detailed manner (via email) with the apartment office, but they sent the account to collections anyway – the CA is Hunter Warfield. Over the last few weeks I’ve spoken with the CA a few times to explain the dispute. During a conversation yesterday, the CA rep was using confusing language clearly in an effort to confuse me (and get me to pay). As I asked him to explain, he finally became belligerent, yelled at me and hung up on me. I called back and spoke with a manager and it became clear that 1) these people are crazy and unethical and 2) if I don’t pay them, they’re going to report the collection account to the CBs in the next week or so – to be clear, the CA account is not yet on our credit reports.
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As much as I don’t want to pay for what are completely bogus charges, I also don’t want to let $375 ruin my credit even more when I’ve been working so hard to repair it.
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The manager from the CA offered me a settlement of $626, which is at least better than the full amount of $760. However, he said he would not provide the terms of the offer in writing (debt satisfied in full, no CB reporting) but that I could print a letter off of their website as soon as the settlement amount was paid – the letter would essentially state that the debt was satisfied but would make no mention of CB reporting. This felt really shady so I told him I would call him back. Here are my concerns:
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1) I pay the debt and the CA reports the account to the CBs anyway – not sure how likely this is because what motivation would they have for reporting something that’s already paid, but it still concerns me; and
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2) I pay the $626 and the remainder is passed off to another CA or they continue to collect on it because it wasn’t the full $760.
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Can I get some thoughts/opinions on the above situation??